Product & Service Policy

Welcome to TIMSA TOURISM LLC. This Product and Service Policy outlines the terms, conditions, and standards that govern all products and services offered through our platform. By engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these policies. We are committed to delivering exceptional luxury experiences while maintaining the highest standards of quality, safety, and customer satisfaction.

1. Services & Products Overview

TIMSA TOURISM LLC operates as a premier provider of luxury tourism services and premium products in the United Arab Emirates. Our comprehensive offerings are designed to meet the discerning needs of our clientele.

1.1 Luxury Yacht & Boat Charter Services

Our maritime services provide unforgettable experiences along the stunning Dubai coastline and beyond:

• Private yacht charters ranging from 2 hours to multi-day excursions
• Corporate events and celebrations on board luxury vessels
• Professional crew including captain, hospitality staff, and optional catering
• All vessels are equipped with modern safety equipment and amenities

1.2 Premium Real Estate Services

Our real estate division offers comprehensive property solutions:

• Exclusive property sales and acquisitions in Dubai's prime locations
• Long-term and short-term luxury property rentals
• Investment advisory and property management services

1.3 Luxury Products

We offer a curated selection of premium products:

• Authentic luxury timepieces from world-renowned brands
• Premium electronics and technology products
• All products come with authenticity certificates and manufacturer warranties

2. Quality Assurance & Standards

TIMSA TOURISM is committed to maintaining the highest standards across all our services:

• All maritime vessels undergo regular safety inspections and are certified by UAE maritime authorities
• Real estate transactions are conducted in full compliance with Dubai Land Department (DLD) regulations
• Every product is verified for authenticity before sale and comes with proper documentation
• Our staff undergoes continuous training to ensure exceptional service delivery
• We maintain comprehensive insurance coverage for all services provided

3. Pricing, Payments & Deposits

Transparent pricing is fundamental to our business practices. All prices displayed on our platform are quoted in AED (UAE Dirhams) unless otherwise specified.

4. Booking & Reservation Policies

To ensure the best experience, we have established clear booking procedures:

• Reservations are confirmed only upon receipt of the required deposit or full payment
• Booking confirmations are sent via email within 24 hours of payment
• Special requests should be communicated at the time of booking and are subject to availability

5. Service Delivery Standards

We are committed to punctual and professional service delivery. For yacht charters, boarding begins 15 minutes before the scheduled departure. Product deliveries within Dubai are typically completed within 2-3 business days. For international shipments, delivery times vary based on destination and are communicated at checkout. Real estate viewings are scheduled at mutually convenient times with a minimum 24-hour notice.

6. Customer Responsibilities

To ensure a smooth experience, customers are expected to:

• Provide accurate and complete information during booking and registration
• Arrive on time for scheduled services (yacht charters, property viewings)
• Comply with all safety instructions and guidelines provided by our staff

7. Modifications & Cancellations

TIMSA TOURISM reserves the right to modify, reschedule, or cancel services due to safety concerns, weather conditions, or other circumstances beyond our control. In such cases, customers will be offered alternative dates/services or a full refund. Customer-initiated modifications or cancellations are subject to our Refund Policy.